Complaints and Dispute Resolution Process

You’re entitled to efficient, honest and fair treatment in your dealings with us.
If you are unhappy with AMO or our products and require assistance in resolving a matter please let us know.

Write to us at:

69 The Mall
Bankstown NSW 2200

Or Fax to 02 9722 9923
Or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will make every effort to investigate your concerns immediately. However, in some circumstances we may need to speak with other parties. In these cases the process can take longer. We will let you know who is handling your dispute and how you can contact them.

In the unlikely event that your complaint cannot be resolved directly with AMO, you may refer the complaint to an ASIC Approved External Resolution (EDR) Scheme. Our external dispute resolution provider is Credit & Investments Ombudsman (CIO). CIO provides a free and independent dispute resolution service to assist customers.

You can contact CIO by:
Calling 1800 138 422

Writing to:
Case Management Team
NSW 1235