You’re entitled to efficient, honest and fair treatment in your dealings with us.
If you are unhappy with AMO or our products and require assistance in resolving a matter please let us know.
Write to us at:
69 The Mall
Bankstown NSW 2200
Or Fax to 02 9722 9923
We will make every effort to investigate your concerns immediately. However, in some circumstances we may need to speak with other parties. In these cases the process can take longer. We will let you know who is handling your dispute and how you can contact them.
In the unlikely event that your complaint cannot be resolved directly with AMO, you may refer the complaint to an ASIC Approved External Resolution (EDR) Scheme. Our external dispute resolution provider is Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service to assist customers.
You can contact AFCA by:
Calling 1800 931 678 (free call)
Australian Financial Complaints Authority
GPO BOX 3
MELBOURNE VIC 3001